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Dispatcher/Customer Service Representative

Dispatcher/Customer Service Representative

Qualifications Experience: Office Apps, 1 year (Required) Customer Service, 3 years (Required) sales or telesales, 3 years (Required)

Education: High school or equivalent (Required)

Work authorization: United States (Required)

Description We're a local and family owned business serving middle Tennessee for more than 28 years is looking for qualified HVAC Installation Lead Mechanics or Helpers. If you are customer service oriented, organized, possess a strong character & excellent work ethic, this could be a Great Career Opportunity for you! Very competitive starting pay with incentives. If being appreciated for a job well done is important to you then consider applying today.

Facts about Precision Air. Inc: One of middle Tennessee's largest geothermal installers Daikin Comfort Pro Dealer BBB A+ Rated We put ethics and the customer first This position will work closely with Service Management, other departments and customers to ensure timely and accurate job completion.

The Dispatcher/ CSR will be responsible for: Maintain and update the maintenance agreements, including scheduling and staging of materials, database information, customer hard files and renewals Plan and establish daily production schedules of technicians for a wide variety of customer job assignments Dispatch technicians to their calls and maintain communication with both techs and customers. Order and track materials, production progress, and other factors that affect scheduling Prepare all work orders and correspondence for maintenance contracts and service calls. Modify and adapt maintenance schedules to accommodate revisions, cancellations or priorities Identify, document and implement opportunities for continuous improvement Create and process purchase orders effectively. Send all necessary reports and billing information to customers. Input and maintain all pertinent customer information in software program. Act as backup for field service dispatch Maintain and submit necessary paperwork and reports in a timely and complete manner, such as maintenance contracts, inspection reports, timecards, etc Follow up on projects as needed to ensure completed job Maintain good customer relations through frequent contact Respond to all customer calls and emails promptly Cooperate, communicate and work closely with other members of the service department and other departments within the company Perform other duties as assigned It is our policy to provide equal opportunity in all aspects of the employer/employee relations.

We are a Tennessee Drug Free Work Place | pre-employment drug testing is required.

Fantastic benefits include Employee Health Insurance Competitive Pay Two Weeks Paid Vacation Per Year (after year 1) Six Paid Holidays Dental and Vision Insurance Short Term and Long Term Disability Life Insurance 401K Eligibility

No recruiters or placement agencies please

Job Type:Full-time Experience: Dispatch or CSR: 1 year (Preferred)

Education: High school or equivalent (Required)

Work authorization: United States (Required)

Benefits offered: Paid time off Health insurance Dental insurance Healthcare spending or reimbursement accounts such as HSAs or FSAs Other types of insurance

Retirement benefits or accounts

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift

Experience: Office Apps: 1 year (Required) Customer Service: 3 years (Required) sales or telesales: 3 years (Required) Education: High school or equivalent (Required)

Work authorization: United States (Required)

Application Question: What is your proficiency level at typing/keyboarding?

Work Location: One location

Work environment: Office Communication method(s) used: Email Phone Chat Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested.

Work Remotely: No

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